CUSTOMER SERVICE & FAQ's
Ordering:
Shipping:
Payment Options:
Returns:
Other:
Ordering:
How can I get the lowest discounted price?
In order to get the lowest discounted price, enter the part number into our part search in the upper left-hand corner of the home page. Then, add the part to the shopping cart, click checkout and follow the steps to complete the order.
Does Cycle-Parts.com sell used parts?
No. All of the parts we sell are new, OEM parts. We also sell only new aftermarket parts.
What is the minimum order amount?
There is no minimum order amount for parts, accessories, or apparel. However, our minimum shipping charge for the U.S. 48 Contiguous States is $14.95. The shipping charge for international, APO, Alaska, Hawaii, and Puerto Rico orders depends on the size and weight of the parts you are ordering and is calculated on a case by case basis.
Are there any tips for making sure I have the correct part number for the part I need?
Always double-check the part number before placing your order. Especially check that you have the correct color code for plastics, fuel tanks, and any other painted parts. If you are unsure about any part number, click here to contact us before placing your order, and we can help verify that the number is correct. If you aren't sure about the part number, description, quantity, or schematic information, please contact us before placing your order. Cycle-Parts.com is not liable for inaccurate or incomplete part descriptions, errors in schematics, or erroneous information all of which are provided by the manufacturers.
How should I enter part numbers?
Include the dashes that are in the part number when entering the number on our site. There are no letter O's in part numbers, only zeroes (0). If a part number does not come up in your cart, please click here to contact us. There is a possibility that the number has not been added to our price files.
Do you carry parts for older motorcycles?
We can get parts for older model bikes. If you would like to check the availability in advance, please click here to contact us. If you want only all or none of the parts on your order, indicate this in the "notes" section of the order form as you checkout. This way you don't wind up with one out of 15 parts for your 1979 bike. If all or none is not indicated you will receive whichever parts are available.
What if my part is discontinued?
We will notify you by email as soon as our distributor notifies us if any part on your order is discontinued. Obviously, you will not be charged for any discontinued parts.
What if my part is on backorder?
We will notify you by email if your order contains a part that is on backorder. Our distributors give us ETA's on backordered parts if and when they are given ETA's by the manufacturer. However, sometimes the manufacturers do not provide ETA's.
Your part will remain on backorder for at least 30 days. After this time, we will contact you to find out if you still want to wait for the part. Remember, unless someone has the part on the shelf, you will not be able to get the part faster from anyone else, so we recommend you keep your place in line and not cancel your backorder unless you no longer want or need the part.
There is no restocking fee to cancel backordered parts unless they have already shipped.
How do I cancel an order?
Because parts are classified as "special order," you must cancel your order within 2 hours of placing it at our website. If you cancel your order after this time frame, we will charge a 25% restocking fee (minimum restock fee is $5.00). No orders can be canceled once parts have shipped.
International orders may be canceled at any time before you make the payment for additional shipping. Once you have paid the international shipping estimate, the order is processed and a 25% restocking fee will apply to any cancellations.
Backordered parts may be canceled at any time prior to shipment with no restocking fee.
Please click here to contact us with your cancellation request. If you call us to cancel your order and do not receive an email confirming your cancellation, your order has not been canceled. Please email us your cancellation request for your protection.
Shipping:
Which carrier does Cycle-Parts.com use to ship my parts?
For domestic orders we ship using UPS or USPS Mail. International orders are shipped by USPS Mail.
What are the shipping charges?
| Order Amount |
Shipping and Handling Charge for
UPS Ground, 48 Contiguous States |
| |
|
| $0.00 - $299.99 |
$14.95 |
| $300.00-$399.99 |
$19.95 |
| $400.00-$499.99 |
$24.95 |
| $500.00 and over |
Free |
|
|
Can I get expedited shipping services?
Yes, we offer UPS 2 Day Air service.
| Order Amount |
Shipping and Handling Charge for
UPS 2nd Day Air, 48 Contiguous States |
| |
|
| $75.00 - $99.99 |
$35.00 |
| $100.00-$199.99 |
$45.00 |
| $200.00-$299.99 |
$55.00 |
| $300.00-$399.99 |
$65.00 |
| $400.00-$499.99 |
$85.00 |
| $500.00 and over |
$150.00 |
Please check the UPS Ground transit time maps to see if you live in an area with 2 day transit time. If you do, you can choose ground service to receive your parts in the same amount of time for much less. Please remember that expedited shipping only increases the shipping speed not the speed at which the parts leave the warehouse. All orders normally take 2 to 3 business days to ship out.
International and APO customers should not choose UPS 2 day as the shipping option. If you want expedited shipping for your parts, please click here to contact us or write a request in the Delivery Note section at checkout. We will contact you with pricing and further information regarding this option.
Are there any extra charges for oversize parts such as ATV fenders?
Yes, ATV fenders, tires, hoods, seats, snowmobile parts, side-by-side parts, and other oversize items such as some tanks and plastics may require additional freight charges. If you think any part on your order may require additional freight charges, it will speed the order process greatly if you contact us immediately after placing your order. Otherwise we will notify you of any additional shipping charges by email once we determine what those charges are. Please let us know ASAP if you want to continue with the order. If we do not receive a reply, we will be forced to cancel the order.
Does Cycle-Parts.com ship internationally and to APO's?
Yes. We ship to international, APO, Alaska, Hawaii, and Puerto Rico addresses by USPS Mail.
When placing your order online, our website will quote you an estimated "base rate" for USPS Mail to your location. The actual shipping cost may be more or less depending on the size and weight of the parts. If your order requires additional shipping, we will email you a quote for the additional amount along with instructions for how to make the additional payment. Your order will not be processed until you accept the additional shipping charge and make the payment. If the shipping cost is less than the "base rate", we will refund the difference when the order ships out.
Please click here to contact us if you need further assistance with an international, APO, Alaska, Hawaii, or Puerto Rico order.
Can I have my parts shipped to a P.O. box?
Within the United States, UPS does not deliver to PO boxes. For international orders, some carriers will deliver to PO boxes. Click here to contact us for questions regarding this.
How long will it take to receive my parts?
Most parts ship out in 2 or 3 business days. Your location, the brand of motorcycle parts that you ordered, the age of the motorcycle you ordered the part for, and the location of the manufacturer's warehouse from which your part is coming are all factors in how long it takes for your parts to arrive. Rest assured, we will get your parts to you as soon as humanly possible.
Most parts will arrive at your shipping address within 5-7 business days of placing your order when shipped by UPS Ground Service. Expedited shipping service reduces travel time from our distributor to you. It does not make parts leave the warehouse any quicker.
Please check our UPS Ground transit time maps to determine how many days it will take your parts to reach you once they have shipped.
Payment Options:
Which credit cards does Cycle-Parts.com accept?
We accept Visa, MasterCard, Discover, and American Express.
Does Cycle-Parts.com accept debit cards?
Yes, we accept debit cards, sometimes called check cards.
What other payment options are there?
We also accept PayPal payments.
How do I pay by Pay Pal?
Choose the PayPal payment option during checkout.
How do I pay by money order?
Click here to contact us, and we'll email you instructions for how to pay by money order.
Returns:
Can I return a part?
All OEM parts are classified as "special order." This means we cannot accept returns or exchanges unless the part is damaged when you receive it, or you ordered the correct part but were sent the wrong part. Please be sure you have the correct part number for the part you need.
If you do receive a damaged part or were shipped a part other than the part you ordered, please click here to contact us for return instructions. Please do not attempt to return parts without contacting us first. Parts returned without first contacting us for return instructions will be sent back to you.
All apparel, accessories, and after market parts must be returned within 14 days from the day you received the parts. Longer return periods for these items will be instituted during the holiday period. Please check back for more details on our holiday return/exchange period.
All damaged parts must be returned to us within 10 days or restocking fees will apply.
International customers must return all parts within 30 days of receiving them. No parts will be accepted for return after 30 days.
Electrical parts cannot be returned.
Only parts installed by an authorized dealer qualify for warranty coverage. Warranty coverage is administered by the manufacturer not by Cycle-Parts.com. Please contact the manufacturer directly for all warranty claims.
Please do not delay in unpacking your parts. Open them immediately upon arrival to verify that they are correct. If there are any problems or discrepancies with your order, click here to contact us or dial 1-877-578-1371.
What do I do if I received an incorrect or damaged part?
If you do receive a damaged part or were shipped a part other than the part you ordered, please follow these instructions:
1) Don't panic.
2) Keep all packaging. Do not throw anything away.
3) Click here to contact us or call us at 1-877-578-1371 for assistance.
4) Do not attempt to return parts without emailing or calling us first. We must provide you with a return authorization number and a mailing address before you can return any parts. Parts that are returned without contacting us first will be returned to you. Do not return parts to our PO box. All damaged parts must be returned within 30 days. No parts will be accepted for return for any reason after 45 days. Electrical parts cannot be returned unless they have been damaged during shipping.
How can I obtain a copy of my invoice?
Click here to log into your account. Then, click on "my account" at the top of the page. Next, choose the "customer orders" tab. That will open your order history. Click on the details button next to the order in question and then click print.
Does Cycle-Parts.com charge restock fees?
Yes. We charge a 25% restock fee on parts that are canceled after 2 hours of placing the order.
Do the parts I buy from Cycle-Parts.com come with a warranty?
Yes. To qualify for warranty coverage, the part must be installed by an authorized dealer. Warranty coverage is administered by the manufacturer not by Cycle-Parts.com. Please contact the manufacturer directly for all warranty claims or click here to contact us, and we can assist you in finding the manufacturer's contact information.
Other:
How long has Cycle-Parts.com been in business?
We have been selling OEM parts online since 1995, well before most people had even heard of or contemplated "online" shopping. We originally began as a couple riders trying to help ourselves and other riders get Honda parts at a discount to retail prices. Word slowly spread and soon we were getting requests for Kawasaki, Yamaha, and Suzuki OEM parts. It snowballed from there. We are able to offer all of the OEM and aftermarket parts we sell at a true discount thanks to low overhead and good distributors. We are a small family-owned and operated company with a dedicated group of employees who strive to help riders get the parts they need at a decent price and provide the best customer service possible. We know that good customer service is rare these days, so it is our number one priority to make sure ours is the best it can be.
Is it safe to shop on Cycle-Parts.com?
Absolutely. We are a VeriSign Secure Site. All of your information is encrypted and secure. We follow Visa and MasterCard's strictest guidelines for maintaining the safety and security of our customers' information.
Can I call Cycle-Parts.com for help?
Absolutely. Our toll-free number is 1-877-578-1371.
Where is Cycle-Parts.com located?
We are a truly virtual business with employees and distributors scattered across the country. However, we can be reached by mail at:
Cycle-Parts.com
PO Box 141673-1673
Gainesville, FL 32614
*Please note that this address is strictly for correspondence, not for returns.