All OEM parts are classified as "special order." This means we cannot accept returns or exchanges unless the part is damaged when you receive it, or you ordered the correct part number but were sent the wrong part. Please be sure you have the correct part number for the part you need before you place your order. If you need help confirming you have the correct part number, please click here to contact us, and one of our parts specialist will assist you.
If you do receive a damaged part or were shipped a part other than the part you ordered, please click here to contact us for return instructions. Please do not attempt to return parts without contacting us first. Parts returned without a return authorization number will be sent back to you.
All apparel, accessories, and aftermarket parts must be returned within 14 days from the day you received the parts. Longer return periods for these items will be instituted during the holiday period. Please check back for more details on our holiday return/exchange period.
All damaged parts must be returned within 10 days of delivery or restocking fees may apply.
International customers must return all parts within 30 days of receiving them. No parts will be accepted for return after 30 days.
Electrical parts cannot be returned unless they have been damaged during shipping.
Only parts installed by an authorized dealer qualify for warranty coverage. Warranty coverage is administered by the manufacturer not by Cycle-Parts.com. Please contact the manufacturer directly for all warranty claims.
Please do not delay in unpacking your parts. Open them immediately upon arrival to verify they are correct. If there are any problems or discrepancies with your order, click here to contact us or dial 1-877-578-1371.